Terms of Engagement between Simple Coach Hire Ltd (https://simplecoachhire.com/) and Primary Customer Services provided
by Simple Coach Hire Ltd include:
a) Initial assessment of your travel needs and requirements.
b) Booking and arrangement of vehicle and driver, including collection and drop-off details.
Simple Coach Hire Ltd (referred to as “SCH”) is a specialist broker service provider that assists in finding the perfect vehicle for
your travel needs. We have transparent pricing without any hidden charges. You will only pay the quoted amount. In some
cases, a partial upfront payment may be required, with the remaining balance payable to the driver or as a full payment before
your travel date. Payment is due in advance, and failure to pay within 14 days prior to your travel date will result in the
booking not being confirmed.
- The following terms apply to SCH and its associates.
- The customer named on our booking form is considered the primary customer responsible for the booking on behalf of
themselves or the entire traveling party. The customer assumes complete responsibility, including fees and any
cancellations due to SCH. If the booking is made on behalf of a company, the full responsibility lies with the company.
SCH acts as a broker and has a wide range of private drivers and vehicles, including cars, minibuses, and coaches. The
allocated vehicle for your reservation may be subject to availability, and an alternative will be provided if necessary. If SCH
cannot fulfill the reservation, a full refund will be offered, and no further liability or compensation can be pursued against SCH
or the driver. SCH will make every effort to minimize disruptions to your plans by providing alternative transportation.
In the event of the vehicle requiring cleaning due to travel sickness or untidy use, a £75 cleaning charge will be applicable
and payable to the driver.
Delays caused by traffic or unforeseen circumstances beyond our control may occur. We strive to pick up and drop off
passengers in a timely manner. If the driver and vehicle experience delays due to breakdown or accidents, we will endeavor
to provide a replacement driver/vehicle. However, we cannot be held liable for such situations.
Additional charges will apply if the customer requests to extend the vehicle usage beyond the original booking. These
charges will be determined by the driver and must be paid in cash or by debit card.
A non-refundable deposit of 25% is required upon booking. The remaining balance must be paid 6 weeks prior to the travel
date. Failure to do so will result in the loss of the deposit and cancellation of the booking.
Smoking and the use of illegal substances are strictly prohibited in our vehicles. Any violation will result in
immediate termination of the hire without refund.