FAQ

Passengers exceeding the maximum capacity set by regulations are not permitted to travel in the vehicle. This is to ensure
the safety of all passengers and other road users.
Drivers may experience delays during the journey. They will choose the most suitable route, which may not always be
the fastest or shortest.
SCH cannot be held liable for any loss of personal belongings or luggage. If any belongings are lost or forgotten, please
inform the driver.
In the event of vandalism or damage caused by the customer or any individual under their care, an immediate charge will
be invoiced for the repair cost.
Alcohol consumption is prohibited onboard our vehicles.
Any amendments to a booking must be requested at least 72 hours in advance. The request must be confirmed in writing and
acknowledged by SCH.
Cancellation or termination of the hire requires a minimum notice of 14 days before the travel date.
Deposit payments are non refundable. If you happen to cancel 14 days prior to your journey and have paid in full, we will
issue you a refund of 50% of the total invoice payable. If you cancel within the 14 days leading to your journey, no payment
shall be refunded.
We may share driver details and vehicle details for your journey in advance. Under our Terms you are forbidden to contact
the company direct to pursue any services. All bookings must be done via SCH.
Refunds will be processed according to the method a payment was made. Any payments made by Simple Coach Hire Ltd
will take between 5-10 working days to clear in your account. It is important to note that the time it takes for the refund to
reflect in your account may vary based on your bank’s processing times.